Responsible Gaming
at 346bd — Play Smart, Stay in Control

At 346bd, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a safe, transparent, and fair entertainment environment, and we have built our platform with that principle at every level. From the moment you register a 346bd account to your day-to-day gameplay, our systems are designed to support informed, controlled, and enjoyable play.

Our responsible gaming framework covers five areas: age verification to prevent underage gambling, player-controlled spending limits, session management tools, self-exclusion options, and proactive monitoring for patterns that may indicate problem gambling behaviour. Each of these measures is available to every registered 346bd player and can be activated at any time through your account settings or by contacting our support team.

We also recognise that responsible gaming is a shared responsibility. 346bd provides the tools and information — but players are encouraged to engage with these features proactively, before a problem develops, rather than only in response to a crisis. Gambling should remain something you enjoy on your own terms, within a budget you have chosen, and for as long as it stays fun.

346bd strictly prohibits gambling by anyone under the age of 18. This policy applies to all players accessing the platform from Bangladesh, regardless of the device, connection, or payment method used. Underage gambling is harmful, and 346bd takes all reasonable steps to prevent it.

Age verification at registration: All new 346bd accounts are subject to age verification. Players are required to confirm that they are 18 years of age or older at the point of registration. Where 346bd has grounds to suspect that a registered account may be held by someone under 18, the account will be suspended pending verification and any funds held will not be released until the player's age has been confirmed.

Document-based verification: 346bd may at any time request proof of age in the form of a valid National Identity Card (NID), passport, or other government-issued identification. Failure to provide satisfactory proof of age will result in account closure and, where applicable, the return of unplayed funds. Any winnings generated during a period of unverified age will be voided.

Protecting minors at home: If you share a device with a minor, we strongly recommend using your device's parental control or app restriction settings to prevent access to the 346bd platform. Do not share your 346bd login credentials with anyone, including family members. If you suspect that a minor has accessed a 346bd account, contact our support team at [email protected] immediately.

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you start playing. 346bd allows every registered player to set personal deposit limits that cap how much money can be added to their account within a defined time period. These limits apply across all payment methods, including bKash, Nagad, Rocket, and Upay.

Deposit limits at 346bd can be set on three timeframes:

• Daily limit: The maximum amount in BDT that can be deposited to your 346bd account within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum amount that can be deposited within any rolling 7-day period.
• Monthly limit: The maximum total deposit allowed within any calendar month.

Setting and changing limits: Deposit limits can be set via the account settings section of your 346bd account dashboard. Reducing a deposit limit takes effect immediately — the lower limit applies from the moment it is saved. Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider a decision made in the heat of a session.

Why limits matter: Setting a deposit limit before you begin playing — when you are making a calm, considered decision about your budget — is one of the clearest signs of healthy, responsible play. 346bd encourages all players in Bangladesh to set a limit that aligns with their disposable entertainment budget and to review it periodically rather than in response to a losing session.

If you feel that you need a short break from 346bd — whether because of a frustrating session, a busy period in your life, or simply a desire to step back for a while — you can activate a time-out period on your account. A time-out temporarily suspends your access to the 346bd platform without permanently closing your account.

During a time-out period, you will not be able to log in to your 346bd account, place wagers, or make deposits. Any pending withdrawals will continue to be processed normally during the time-out period. Marketing communications from 346bd will also be paused for the duration of your time-out.

Available time-out durations:

To activate a time-out, visit your account settings or contact the 346bd support team at [email protected]. A time-out is applied immediately upon request. It cannot be lifted early once activated — this is by design, to ensure the break serves its purpose.

If at the end of your time-out period you feel that you need a longer break, you can either activate another time-out or proceed to a formal self-exclusion. 346bd support can guide you through both options.

Self-exclusion is a more significant step than a time-out. It is intended for players who recognise that gambling has become a problem in their lives and who want to put a firm, extended barrier in place. When you self-exclude from 346bd, your account is closed for the duration of the exclusion period and you will be prevented from re-registering a new account during that time.

Available self-exclusion periods:

What happens when you self-exclude:

• Your 346bd account is immediately suspended and you lose access to the platform.
• All pending bonuses and promotional offers are cancelled and forfeited.
• Any balance remaining in your account will be returned to your registered bKash, Nagad, or other payment method within 5 business days.
• 346bd's systems will flag your details to prevent re-registration during the exclusion period. Attempts to open a new account during a self-exclusion period will be refused.
• Marketing communications from 346bd are permanently stopped for the duration of your exclusion, with no opt-in possible until the exclusion expires.
• Your self-exclusion record is retained permanently by 346bd even after the exclusion period ends, to support responsible gaming monitoring should you return to the platform.

Permanent self-exclusion: A permanent self-exclusion is irreversible. Once applied, your 346bd account cannot be reopened and a new account will not be accepted. If you are unsure whether you need a permanent exclusion or a fixed-term one, our support team can discuss your situation with you — without judgement — to help you make the right choice.

To initiate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Your exclusion will be applied within one hour of the request being received and confirmed.

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If you recognise several of these patterns in your own behaviour, it may be time to use 346bd's responsible gaming tools or to seek external support.

Recognising these signs — whether in yourself or in someone you care about — is the first and most important step. Gambling problems are more common than most people realise, and they are treatable. Reaching out for support is a sign of strength, not weakness.

346bd's responsible gaming team monitors account activity for patterns that may indicate a problem — such as rapid increases in deposit frequency, extended sessions, or deposits made immediately after large losses. Where such patterns are identified, our team may proactively reach out to the player to check in and offer support. This is done with respect for your privacy and without judgement.

If you believe that gambling has become a problem for you or for someone close to you, professional help is available. Reaching out to a support organisation is a courageous and important step, and doing so early — before gambling causes serious financial or personal harm — produces the best outcomes.

Talking to someone you trust: Sometimes the first step is simply telling a friend, partner, or family member in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh what you are experiencing. Sharing the problem often reduces its hold, and having the support of people around you makes recovery significantly more achievable.

Practical steps you can take right now:

• Set a deposit limit or activate a time-out on your 346bd account immediately through your account dashboard.
• Remove your bKash, Nagad, or Rocket payment details from your 346bd account so that deposits require an extra step.
• Delete the 346bd bookmark from your browser and remove any app shortcut from your phone's home screen to reduce impulse access.
• Talk to your bank or mobile financial services provider (bKash, Nagad) about whether they offer gambling-blocking features on your account.
• Contact 346bd support at [email protected] to request a self-exclusion. We will process it within one hour and will not attempt to persuade you to stay.

346bd's support team is not a substitute for professional counselling, but we are here to listen, to help you activate the tools available on our platform, and to point you toward appropriate resources. There is no scenario in which 346bd will try to talk a player out of a responsible gaming request — every request for a limit, time-out, or exclusion will be acted on promptly and without question.

346bd's responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a deposit limit, activate a time-out, request a self-exclusion, or simply talk through your concerns, our team is ready to help — in English, at any hour, for players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other part of Bangladesh.

How to reach us:

• Email: [email protected] — for self-exclusion requests, limit changes, and responsible gaming enquiries. Please use the subject line "Responsible Gaming" so your message is routed to the correct team immediately.
• Live chat: Available directly within the 346bd platform after login. Our team responds within minutes during peak hours and within 15 minutes at other times.
• Account settings: Deposit limits and time-out features can be activated directly in your account dashboard without needing to contact support. Self-exclusion requests must be submitted via email or live chat so that our team can confirm your identity and apply the exclusion correctly.

When you contact 346bd about a responsible gaming matter, your request will be treated with complete confidentiality. It will not affect your account standing for any purpose other than the specific tool you have requested. Our support team will never attempt to dissuade you from setting limits, taking a break, or self-excluding. Your wellbeing comes before our business interests — that is the 346bd commitment.

346bd operates as an entertainment platform. We support responsible play and encourage all players to gamble within their means. 18+ only. If gambling is causing you distress or financial hardship, please reach out to our support team immediately.