346bd Privacy Policy
How We Handle Your Personal Data

346bd collects personal data from players in Bangladesh at several points during their interaction with the Platform. The categories of data collected are set out below, together with the context in which they are gathered.

Registration data: When you create a 346bd account, we collect your full legal name, date of birth, residential address in Bangladesh, email address (where provided), and the mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay). This information is necessary to establish your account identity, verify your age, and process payments.

Verification documents: Where 346bd is required to verify your identity, age, or the source of your funds, we may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a confirmation of ownership of the mobile financial services account you use for deposits and withdrawals.

Transaction data: 346bd records all deposit and withdrawal transactions associated with your account, including the transaction amount in BDT, the payment method used, the date and time of the transaction, and the transaction reference number provided by the payment provider. We do not store full card numbers or bKash/Nagad PINs — only tokenised references provided by the payment gateway.

Gaming activity data: We record your gameplay history on 346bd, including the games you play, wager amounts, results, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and service improvement.

Technical data: When you access 346bd via a browser or mobile device, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and pages visited within 346bd. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

Communications data: If you contact 346bd's support team via live chat, email, or any other channel, we retain records of those communications. This allows us to maintain continuity of service and to resolve disputes accurately.

346bd processes personal data only for clearly defined and legitimate purposes. The primary purposes for which we use your data are described below.

• Account management: To create, maintain, and administer your 346bd account, including verifying your identity and age, enabling login access, and keeping your account details current.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records denominated in BDT. We share transaction references with your chosen payment provider solely to facilitate the transfer of funds.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings you have applied to your account, and to fulfil our obligations to promote safer gambling practices for players across Bangladesh.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, money laundering, underage gambling, and other prohibited conduct as defined in the 346bd Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide continuity across support interactions. Support communications are retained to allow for accurate case history when dealing with ongoing or recurring issues.
• Service improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and content of the 346bd platform. This includes A/B testing of new features and monitoring platform stability across different devices and network conditions common in Bangladesh (including mobile broadband and bKash-linked payment flows).
• Marketing communications: Where you have opted in to receive promotional communications from 346bd, we may use your contact details to send you information about bonus offers, game launches, and seasonal promotions. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing will not affect the operation of your account or your ability to receive service-related communications.
• Legal compliance: To comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations, record-keeping requirements, and any lawful requests from public authorities.

346bd does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share the transaction details necessary to process deposits and withdrawals with your chosen payment provider. For bKash, Nagad, Rocket, and Upay transactions, this means sharing your registered mobile number and transaction amount with the relevant mobile financial services provider. For Visa and Mastercard transactions, tokenised card references are shared with our payment gateway partner. None of these providers are permitted to use your data for their own marketing purposes.
• Game software providers: The third-party game studios whose content is available on 346bd (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers to enable game loading, result verification, and jackpot processing. These providers do not receive your full name, address, or payment details.
• Identity verification partners: Where 346bd uses a third-party identity verification service to process NID checks or document verification, your identity documents will be shared with that provider under a strict data processing agreement. Verification data is used only for the purpose of confirming your identity and is not retained by the verification provider beyond the period necessary to complete the check.
• Legal and regulatory authorities: 346bd may disclose personal data to public authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful regulatory request. Such disclosures are made only to the extent required and are not broader than the law demands.
• Business operations: In the event of a merger, acquisition, or restructuring of 346bd's business, personal data held by 346bd may be transferred to the successor entity as part of the transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy.

All third parties with whom 346bd shares personal data are required to handle that data in accordance with applicable data protection principles and are contractually prohibited from using it for purposes other than those specified by 346bd.

346bd uses cookies and similar tracking technologies on its website to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies cannot execute code or deliver viruses and do not grant 346bd access to your device beyond the information they contain.

Essential cookies: These cookies are necessary for the 346bd website to function. They enable core functionality such as session management, login state maintenance, security token validation, and payment flow continuity. Essential cookies cannot be disabled without breaking the basic functionality of the Platform.

Analytics cookies: 346bd uses first-party analytics tools to understand how players interact with the Platform, which pages are most visited, where players encounter difficulties, and how performance varies across different devices and connection types. Analytics data is aggregated and anonymised before analysis and does not identify individual players.

Functional cookies: Functional cookies remember your preferences — such as your selected language (English), your preferred game category, and whether you have previously acknowledged certain notices on the site. These cookies improve the convenience and personalisation of your 346bd experience.

Security cookies: Security cookies are used to detect and prevent fraudulent login attempts, bot activity, and other unauthorised access to 346bd accounts. They record session metadata such as IP address rotation and unusual access patterns for security analysis.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the convenience and personalisation of your 346bd experience but will not prevent you from accessing the core platform.

346bd implements a range of technical and organisational security measures to protect personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly to keep pace with evolving security standards.

• Encryption in transit: All data transmitted between your browser or mobile device and 346bd's servers is encrypted using TLS (Transport Layer Security). The padlock icon visible in your browser's address bar confirms that your connection is encrypted.
• Encryption at rest: Sensitive personal data — including identity document references, payment method tokens, and account credentials — is encrypted at rest in 346bd's secure database infrastructure.
• Access controls: Access to personal data within 346bd's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific role. All internal access is logged and subject to audit.
• Password security: Account passwords are stored as salted cryptographic hashes. 346bd's support team cannot retrieve your password — only reset it through a verified channel. Players are strongly encouraged to use a unique, strong password for their 346bd account.
• Fraud monitoring: 346bd operates continuous automated monitoring for signs of account compromise, unusual login patterns, and suspicious transaction activity. Where a potential security incident is detected, affected accounts are temporarily restricted and the player is notified.

Despite these measures, no online platform can guarantee absolute security. Players are encouraged to protect their own account security by using a strong and unique password, not sharing login credentials, and reporting any suspicious account activity to 346bd support promptly at [email protected].

346bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The general retention periods applied by 346bd are set out below.

Where a player requests deletion of their personal data, 346bd will assess whether the data is subject to a mandatory retention obligation. Data that must be retained for legal compliance reasons will not be deleted until the applicable retention period has expired, at which point it will be securely destroyed. Data that is not subject to a mandatory retention obligation will be deleted within 30 days of a verified deletion request.

As a 346bd player in Bangladesh, you have the following rights with respect to your personal data. To exercise any of these rights, contact 346bd's support team at [email protected]. 346bd will respond to verified requests within 30 days.

• Right of access: You may request a copy of the personal data that 346bd holds about you. This includes your account registration details, verification records, transaction history, and gameplay logs. 346bd will provide this information in a clear, readable format.
• Right to rectification: If any personal data held by 346bd is inaccurate or incomplete, you have the right to request that it be corrected. Players may update certain account details directly via the account settings dashboard; for other changes, contact support.
• Right to erasure: Subject to mandatory legal retention obligations, you may request that 346bd delete your personal data. Where a deletion request is made by a player who has a self-exclusion in place, the self-exclusion record will be retained regardless, in order to prevent the player from re-registering during the exclusion period.
• Right to object to marketing: You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent will not affect service-related communications such as transaction confirmations and security alerts.
• Right to data portability: You may request that 346bd provide your personal data in a machine-readable format where technically feasible, so that you may transfer it to another service provider.
• Right to restrict processing: In certain circumstances — for example, while a dispute is being investigated — you may request that 346bd limit its processing of your personal data to storage only until the matter is resolved.

346bd will not discriminate against any player who exercises their privacy rights. Exercising these rights will not affect your ability to access your 346bd account or use the Platform's services, subject to any applicable legal constraints.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 346bd holds about you, please contact the 346bd support team. Our English-language support team is available 24 hours a day, 7 days a week, to assist players across Bangladesh — including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Email contact: [email protected]

All privacy-related requests submitted to 346bd will be acknowledged within 5 business days (Bangladesh Standard Time, UTC+6) and resolved within 30 days wherever possible. For complex requests involving large volumes of data or mandatory legal review, 346bd may extend this period by a further 30 days and will notify you of the extension in writing.

Policy updates: 346bd reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this Policy, we will notify active players via the email address registered to their account, or by displaying a prominent notice on the 346bd platform. The effective date at the top of this Policy will be updated with each revision. Continued use of 346bd after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.